Refund Policy


Returns & Refunds

At CrownBloom, we want you to feel confident in your purchase and love your results.

We do offer replacements or refunds at no extra cost in eligible cases, as outlined in this policy.

note: Because our products are designed for personal use, we follow hygiene standards and are unable to accept returns of opened or used items.

We stand behind our product, if you’re not satisfied, reach out and we’ll do our best to make it right!

How to Request a Return or Refund

To start a return or report an issue, simply contact us at:

supportyou.team@gmail.com

Please include:

  • Your order number
  • A brief description of the issue
  • Photos (if the item is damaged or incorrect)

Our team will review your request and guide you through the next steps.

Please do not send any items back without contacting us first, as returns must be approved.

Damaged, Defective, or Incorrect Items

If something isn’t right with your order, please contact us within 7 days of delivery.

Just send us:

  • Your order number
  • A photo of the issue
  • A brief description of the issue

We’ll review it quickly and offer a replacement or refund at no extra cost.

Please note:

  • Return shipping costs are the responsibility of the customer
  • Original shipping fees (if any) are non-refundable

Unopened Returns

If you change your mind, we accept returns of unused and unopened items within 14 days of delivery.

To be eligible:

  • Items must be in original condition and packaging
  • Return must be requested and approved first

We’ll review it quickly and offer a replacement or refund at no extra cost.

Please note:

  • Return shipping costs are the responsibility of the customer
  • Original shipping fees (if any) are non-refundable

Choosing Your Shade

We know selecting the right shade online can be tricky.

Because of hygiene reasons, we’re unable to accept returns for opened products due to shade mismatch.

If you're unsure, feel free to contact us before purchasing we’re happy to help you find your best match.

We stand behind our product, if you’re not satisfied, reach out and we’ll do our best to make it right!

Order Changes & Cancellations

We process orders quickly to get them to you as soon as possible.

Orders may be modified or canceled within 12 hours of purchase. After this period, orders may already be processed and cannot be changed or canceled.

If you need to make a change or cancel your order, please reach out right away.
We’ll do our best to help if your order hasn’t shipped yet.

Shipping & Delivery

Once your order has been marked as delivered, responsibility is transferred to the carrier.

If your package is lost in transit (before delivery), please contact us and we’ll assist you.

Refund Processing

Approved refunds are processed within 30 business days to your original payment method.