Terms of service
Overview
This website and online store are operated under the trade name CrownBloom.
Throughout these Terms, “CrownBloom,” “we,” “us,” and “our” refer to the seller operating this store.
These Terms apply when you visit the website, place an order, purchase a product, or otherwise use our services.
By using the website or placing an order, you agree to these Terms together with our Shipping Policy, Refund Policy, and Privacy Policy.
Nothing in these Terms excludes, restricts, or limits any consumer right, product-safety protection, or legal remedy that cannot lawfully be excluded.
Eligibility
You must be at least the age of majority in your place of residence, or have permission from a parent or legal guardian, to make a purchase.
You may not use the website, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.
Our Role and Third-Party Products
CrownBloom is the retailer and customer-service contact for products purchased through this store.
Unless a product page expressly states otherwise, CrownBloom does not manufacture the products. Products may be manufactured, packaged, stored, and shipped by independent third-party manufacturers, suppliers, or fulfillment providers.
The use of a third-party manufacturer, supplier, fulfillment provider, carrier, or payment service does not remove CrownBloom’s obligations to customers as the seller.
Brand and Packaging Disclosure
CrownBloom is the retailer and customer-service contact for this product. This product is manufactured and packaged by an independent third-party manufacturer and is expected to arrive in original Vanlin Maydy-branded packaging, rather than CrownBloom-branded packaging.
Product and packaging images are provided to help identify the item. Minor packaging-design differences may occur, but we will not knowingly substitute a materially different product, shade, or declared net quantity without your consent.
Net weight: 4 g.
Please review the ingredient list, directions, warnings, and other information printed on the product packaging before use. Ingredients and colorants may differ between shades. If you have a known sensitivity or allergy, review the label carefully and perform a patch test before regular use.
This disclosure does not remove CrownBloom’s responsibility to provide the product ordered, respond to customer concerns, and provide remedies required by applicable law.
Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, shades, declared net quantities, prices, and availability are accurate.
Product and packaging images are intended to represent the item being sold. Packaging design, printed layout, or branding may differ slightly from website images because products are supplied in original third-party packaging.
We will not knowingly substitute a materially different product, shade, or declared net quantity without the customer’s consent.
Colors and shades may appear different depending on lighting, screen settings, hair color, application method, and other individual factors.
Reasonable visual differences do not affect a customer’s rights if a product is defective, incorrect, materially different from its description, or does not meet an applicable legal requirement.
Ingredients and colorants may differ between shades. Customers must review the ingredient list, directions, warnings, and other information printed on the received packaging before use.
No statement on the website replaces the information or warnings printed on the product label.
SHADE NAMES AND PACKAGING
CrownBloom may use customer-friendly shade names on our website. The manufacturer’s shade name printed on the product or packaging may therefore differ from the name shown on the website or order confirmation.
Each CrownBloom shade is mapped to the corresponding supplier SKU, and the item supplied should match the shade selected at checkout. Colors may appear slightly different due to screen settings, lighting, application method, or normal batch variation.
If you believe you received the wrong shade, please contact us with your order number and clear photos so we can investigate and help.
Cosmetic Claims
We aim to publish only product claims for which we have a reasonable factual basis.
The product may be described by the supplier as hypoallergenic. There is no guarantee that a cosmetic product will not cause an allergic reaction, and individual sensitivities may vary.
Unless expressly supported by appropriate evidence, CrownBloom does not guarantee:
• A particular cosmetic result for every user
• Suitability for every skin or scalp type
• Complete transfer resistance
• Waterproof performance under every condition
• A specific period of wear
• Freedom from irritation, sensitivity, or allergic reaction
• A specific period for which one container will last
Customer reviews and testimonials reflect individual experiences and do not guarantee that every customer will receive the same result.
Product Use and Assumption of Risk
The product is intended for external cosmetic use only and must be used in accordance with the directions, warnings, and ingredient information printed on the packaging.
Use of the product is at the user’s own discretion and risk, subject to applicable law.
The user is responsible for:
• Reviewing the product label before use
• Checking the ingredient list for known sensitivities or allergies
• Performing a patch test before regular use
• Using the product only as directed
• Discontinuing use if irritation or another adverse reaction occurs
Individual results, shade appearance, wear time, and sensitivity may vary between users.
CrownBloom is not responsible for harm caused solely by misuse, use contrary to supplied instructions or warnings, continued use after an adverse reaction becomes apparent, or failure to consider a known allergy or sensitivity.
Nothing in this section excludes or limits liability for an unsafe, contaminated, defective, or materially mislabeled product, fraud, negligence, or any consumer right or remedy that cannot legally be excluded.
Orders and Acceptance
After an order is submitted, you may receive an automatic order acknowledgement. This confirms that we received the order but does not necessarily mean that the order has been accepted.
An order is accepted when we expressly confirm it or begin fulfillment, whichever occurs first.
Before accepting or fulfilling an order, we may verify payment, product availability, delivery information, variant selection, and possible fraud indicators.
We may decline or cancel an order before dispatch if:
• The product or selected variant is unavailable
• Payment cannot be authorized
• The shipping address is incomplete or outside the United States
• There is an obvious pricing or product-information error
• We reasonably suspect fraud, abuse, or unauthorized activity
• Fulfilling the order would violate applicable law
If we cancel an order after receiving payment, we will issue an appropriate refund to the original payment method.
Prices, Promotions, Payments, and Taxes
Current product prices and available payment methods are displayed during checkout.
The total amount charged by CrownBloom, including any tax or other amount collected by us, will be displayed before the purchase is completed.
Prices and promotions may change prospectively.
A discount, sale price, comparison price, countdown, review count, popularity statement, or limited-availability statement will be used only where we have a reasonable and accurate basis for the representation.
An obvious pricing error does not require us to fulfill an order at the incorrect price. If this occurs after payment, we will notify the customer and provide the option to purchase at the correct price or receive a refund.
Payments may be processed by independent payment providers. This does not affect CrownBloom’s responsibility to provide a refund or other remedy when required.
Shipping and Delivery
We currently accept orders for delivery within the United States only.
Orders may be fulfilled and shipped directly by an independent third-party fulfillment provider or manufacturer, including from outside the United States.
Processing times, estimated transit times, tracking, customs issues, separate packages, incorrect addresses, delays, and missing shipments are handled according to our Shipping Policy.
DDP (Delivered Duty Paid) shipping is not currently included unless expressly stated during checkout. In certain cases, additional customs duties, taxes, brokerage fees, or other import-related charges may be requested by the carrier or relevant authority.
If the customer receives an unexpected payment request relating to a shipment, the customer should contact us before making the payment so that we can investigate.
If we cannot ship an order within the stated or agreed timeframe, we will provide the notice and options required by applicable law.
We do not exclude responsibility for fulfilling an accepted order merely because a delay, loss, or other delivery issue was caused by a fulfillment provider or carrier.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at supportyou.team@gmail.com.
Operational cancellation requests may be submitted within one hour of placing an order.
We cannot guarantee that an order can be changed or cancelled after fulfillment processing has started.
This operational window does not limit any cancellation, refund, delay, or other right provided by applicable law.
Returns, Refunds, and Replacements
Returns, refunds, and replacements are handled according to our Refund Policy.
Opened or used personal-use cosmetic products may not qualify for a voluntary change-of-mind return where permitted by law.
This restriction does not apply when a product is damaged, defective, incorrect, unsafe, materially different from its description, or when applicable law provides another remedy.
We may request photographs, video, packaging information, or other reasonable evidence to help investigate a claim.
A request for evidence does not remove a legal right merely because particular evidence is unavailable.
Customer Information
You agree to provide current, complete, and accurate billing, contact, and shipping information.
Please review your address, product, shade, and quantity before completing a purchase.
If you notice an error, contact us as soon as possible.
Reasonable reshipping costs may apply where permitted by law if a shipment is returned solely because of an incorrect or incomplete address provided by the customer.
Website Availability
We aim to keep the website accurate, secure, and available but cannot guarantee uninterrupted or error-free access.
We may update, suspend, or discontinue parts of the website where reasonably necessary for maintenance, security, legal compliance, product availability, or operational reasons.
Third-Party Services and Links
The store may use services provided by Shopify, payment providers, manufacturers, fulfillment providers, carriers, analytics providers, advertising platforms, review platforms, and other independent third parties.
Those services may be governed by their own terms and privacy policies.
We are not responsible for independent third-party websites that we do not control.
The use of an independent manufacturer, fulfillment provider, carrier, or payment service does not remove CrownBloom’s responsibility to customers for accepted orders or remedies required by applicable law.
Intellectual Property
The CrownBloom name, original branding, website design, original text, graphics, and other original store content are owned by CrownBloom or used with permission.
Third-party trademarks, product names, packaging, images, and other materials remain the property of their respective owners and are used only as permitted.
You may use the website for personal shopping purposes.
You may not reproduce, distribute, sell, exploit, or use protected content for commercial purposes without permission.
Prohibited Conduct
You may not:
• Use the website for unlawful or fraudulent activity
• Attempt to interfere with the website’s security or operation
• Introduce malicious code or harmful technology
• Collect information about other users without authorization
• Misrepresent your identity, address, or payment information
• Abuse our ordering, refund, promotion, or review systems
• Submit altered, fraudulent, or misleading evidence
• Infringe the intellectual property or legal rights of another person
We may reasonably restrict access or cancel affected transactions to prevent fraud, abuse, security threats, or unlawful activity, subject to applicable law.
Privacy
Personal information is collected, used, stored, and shared as described in our Privacy Policy.
Information may be processed by Shopify and other providers needed to operate the store, process payments, prevent fraud, fulfill orders, deliver products, provide customer support, and comply with legal obligations.
Responsibility and Liability
CrownBloom is responsible for supplying products in accordance with accepted orders, published policies, and applicable law.
To the extent permitted by law, CrownBloom is not responsible for:
• Losses that were not reasonably foreseeable when the contract was formed
• Losses caused by a customer’s unlawful or fraudulent conduct
• Harm caused solely by deliberate misuse of a product
• Harm caused solely by use contrary to clear instructions or warnings
• Business or commercial losses resulting from a consumer purchase
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability arising from fraud, willful misconduct, personal injury caused by negligence, unsafe or defective products, or breach of mandatory consumer rights.
Indemnification
To the extent permitted by law, you are responsible for claims or losses caused by your unlawful use of the website, fraudulent activity, intentional violation of another person’s rights, or material breach of these Terms.
This section does not require a consumer to indemnify CrownBloom for CrownBloom’s own negligence, unlawful conduct, defective products, misleading representations, or breach of legal obligations.
Applicable Law and Disputes
These Terms are governed by the laws applicable to the transaction and the parties.
Nothing in these Terms prevents a consumer from relying on a mandatory legal protection or bringing a claim in a court or forum available under applicable law.
If a concern arises, please contact us first at supportyou.team@gmail.com so that we can try to resolve it fairly and promptly.
Changes to These Terms
We may update these Terms to reflect changes in our products, services, operations, policies, or legal obligations.
Updated Terms will be posted with a revised “Last updated” date and will apply prospectively.
An update will not retroactively reduce rights already attached to an accepted order.
Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Contact Us
For questions about these Terms, a product, or an order, contact us at: