Refund policy
RETURNS & REFUNDS
At CrownBloom, we want you to feel confident when shopping with us. If something goes wrong with your order, please reach out — we’re here to help.
We offer returns, refunds, or replacements in eligible cases as described below. To keep the process fair for everyone, we may ask for photos, video, or other information that helps us verify an issue.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
HOW TO REQUEST A RETURN, REFUND, OR REPLACEMENT
Please contact us at:
Please include:
• Your order number
• A clear description of the issue
• Photos or video if the item is damaged, broken, defective, unusable, incorrect, or otherwise not as expected
Please contact us before sending anything back. Returns must be approved in advance, and items sent without prior authorization may not be accepted.
If a return is required, we will provide the appropriate return instructions and return address.
DAMAGED, BROKEN, DEFECTIVE, UNUSABLE, OR INCORRECT ITEMS
If your product arrives damaged, broken, defective, unusable, or you receive the wrong item, please contact us within 7 days of delivery to request a return, refund, or replacement.
Please provide:
• Your order number
• A clear description of the issue
• Photos or video that clearly show the problem
We will review the information provided and, where appropriate, contact our fulfillment partner on your behalf. Once the issue is verified, we will offer an appropriate replacement or refund at no additional cost to you.
In many cases, returning a damaged, broken, defective, unusable, or incorrect product may not be necessary. Please wait for our instructions before sending anything back.
This 7-day reporting period does not limit any right or remedy available under applicable consumer protection laws.
CHANGE-OF-MIND RETURNS
Changed your mind? We accept eligible return requests within 14 days of delivery, subject to applicable consumer protection laws.
To qualify for a change-of-mind return:
• The product must be unopened and unused
• It must be in its original condition
• It must include its original packaging
• The return must be requested and approved before the product is sent back
For an approved change-of-mind return, the customer is responsible for return shipping costs unless otherwise required by applicable law.
Original shipping charges, if any, are generally non-refundable unless required by applicable law.
CrownBloom does not charge a restocking fee.
Once an eligible returned item has been received and inspected, we will process the approved refund to the original payment method.
OPENED OR USED PRODUCTS & SHADE SELECTION
We understand that choosing the right shade online can sometimes be difficult. If the shade does not feel like the right match, please contact us — we’ll be happy to review the situation and see how we may be able to help.
Because CrownBloom Hairline Fill Powder is a personal-use cosmetic product, opened or used items are generally not eligible for a standard change-of-mind return for hygiene reasons.
This restriction does not apply when a product is damaged, broken, defective, unsafe, unusable, incorrect, materially different from what was ordered, or when applicable consumer protection law provides another remedy.
If you’re unsure about your shade, please contact us before purchasing — we’ll be happy to help you find the best match.
LOST PACKAGES
If your package appears to be lost in transit, please contact us.
We will review the tracking information and, where necessary, investigate the shipment with our fulfillment and shipping partners.
If the shipment is confirmed as lost, we will provide an appropriate replacement or refund at no additional cost to you.
Please note that a delayed shipment is not automatically considered lost. Carrier and fulfillment-partner investigations may require additional time, and we’ll keep you informed while the investigation is in progress.
TRACKING SHOWS “DELIVERED,” BUT THE PACKAGE IS MISSING
If your tracking information shows that your package was delivered but you cannot locate it, please contact us as soon as possible.
We may ask you to:
• Confirm your shipping address
• Check with household members or neighbors
• Check with your local carrier, post office, or delivery location
• Provide additional information or documentation required for a delivery investigation
We will work with our shipping partners to investigate the delivery.
A “delivered” tracking status does not automatically qualify for a refund or replacement. Each case will be reviewed based on the available tracking information, carrier investigation, and other relevant evidence.
INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible.
If an order cannot be delivered because the address provided at checkout was incorrect or incomplete, additional shipping charges may apply, and a refund or free replacement cannot be guaranteed.
We’ll always do our best to help where possible.
ORDER CHANGES & CANCELLATIONS
We process orders quickly, so please review your order details carefully after placing your order.
Cancellation requests may be submitted within 1 hour of placing the order.
If you need to change your shipping address, product selection, shade, or other order details, please contact us as soon as possible at supportyou.team@gmail.com.
After the 1-hour cancellation window has passed, we cannot guarantee that an order can be changed or cancelled, as it may already have entered fulfillment processing.
If we are still able to make a requested change or cancellation, we’ll be happy to help.
This does not affect any cancellation, withdrawal, or other rights provided by applicable law.
REFUND PROCESSING
Approved refunds will be issued to the original payment method.
Once we issue your refund, your bank, card provider, or payment service may require additional processing time before the funds appear in your account.
If additional information, a carrier investigation, or inspection of a returned item is required before a refund can be approved, we’ll let you know and keep you updated.
FAIR USE
Our return, refund, and replacement policy is designed to protect genuine customers when something goes wrong while also keeping the process fair for everyone.
We reserve the right to review and decline requests involving suspected fraud, abuse of our return or refund process, altered or misleading evidence, or repeated claims that cannot reasonably be verified, except where a refund, replacement, return, or other remedy is required by applicable law.
NEED HELP?
Questions about your order, shade, delivery, or a possible return?
Please contact us at:
We’re happy to help and will always work with you toward a fair solution.