Shipping policy
At CrownBloom, we want your delivery experience to be clear and transparent. This Shipping Policy explains where we currently ship, how orders are fulfilled, and what happens if a delivery issue occurs.
Where We Ship
We currently accept orders for delivery within the United States only.
Orders with delivery addresses outside the United States cannot currently be completed.
Order Processing
Most orders are prepared and dispatched within 1–3 days. Processing time is separate from the estimated carrier transit time.
Orders may be fulfilled and shipped directly by an independent third-party fulfillment partner or manufacturer. Products may therefore be dispatched from a location outside the United States, including China.
If we cannot dispatch an order within the stated or otherwise agreed timeframe, we will notify the customer and provide the options required by applicable law. These options may include consenting to a revised dispatch date or cancelling the unshipped order for a prompt refund.
Estimated Transit Time
Estimated transit time within the United States is generally 6–14 days after dispatch.
This is an estimate and not a guaranteed arrival date. Delivery may occasionally be affected by carrier operations, customs processing, severe weather, public holidays, address problems, or other circumstances outside our reasonable control.
Free Tracked Shipping
CrownBloom currently provides free tracked shipping to supported United States addresses.
Once tracking information becomes available, it will be sent to the email address provided during checkout. Tracking may take a short time to become active after dispatch.
Third-Party Fulfillment and Packaging
CrownBloom may use independent manufacturers, fulfillment providers, and shipping carriers to prepare and deliver orders.
A product may arrive in the manufacturer’s original packaging and may display the name or branding of the manufacturer or supplier rather than CrownBloom branding.
The CrownBloom Hairline Fill Powder is expected to arrive in original Vanlin Maydy-branded packaging rather than CrownBloom-branded packaging.
Product and packaging images are provided to help identify the item. Minor packaging-design differences may occur, but we will not knowingly substitute a materially different product, shade, or declared net quantity without the customer’s consent.
Separate Packages
If an order contains more than one item, the items may be shipped in separate packages and may arrive at different times.
Customers will not be charged additional shipping fees solely because an order is divided into multiple shipments. Separate tracking information will be provided when available.
Delayed Orders
If an order has not arrived within the estimated timeframe, please contact us at supportyou.team@gmail.com.
We will review the tracking information and contact the fulfillment provider or carrier when necessary.
A delay does not automatically mean that a shipment is lost. Carrier or fulfillment-partner investigations may require additional time, and we will keep the customer informed while an investigation is in progress.
If we cannot ship an order within the stated or agreed timeframe, we will provide the notice and options required by applicable law.
Lost or Undeliverable Orders
If an order is confirmed as lost, cannot be delivered, or was not shipped as required, we will provide an appropriate solution. This may include a replacement or refund at no additional product or shipping cost to the customer.
Packages Marked as Delivered
If tracking shows that a package was delivered but it cannot be located, please first check:
• Around the delivery location
• With household members or neighbours
• With building management or reception
• With the local carrier or post office
If the package remains missing, contact us promptly at supportyou.team@gmail.com.
We will review the available tracking and delivery evidence and assist with an investigation.
A carrier’s delivery scan does not automatically determine the outcome of a claim or limit any right available under applicable law.
Shipping Address
Customers must provide a complete and accurate shipping address at checkout.
If you notice an error, contact us as soon as possible at supportyou.team@gmail.com.
Once fulfillment or dispatch has started, we may be unable to change the delivery address.
If a shipment is returned or cannot be delivered solely because of an incorrect or incomplete address supplied by the customer, reasonable reshipping costs may apply where permitted by law. A free replacement or refund cannot be guaranteed in these circumstances.
Taxes, Customs, and Additional Import Charges
Taxes collected directly by CrownBloom will be displayed during checkout.
Orders may be shipped to the United States from another country, including China. DDP (Delivered Duty Paid) shipping is not currently included unless expressly stated during checkout.
In certain cases, customs authorities, government agencies, or the shipping carrier may request payment of additional duties, taxes, customs-clearance charges, brokerage fees, or other import-related costs before or after delivery.
These charges are not controlled by CrownBloom and, where clearly disclosed and permitted by applicable law, may be the responsibility of the recipient.
If you receive an unexpected payment request relating to your shipment, please contact us at supportyou.team@gmail.com before making the payment so that we can review the charge with the fulfillment provider or carrier.
Nothing in this section makes the customer responsible for a charge that CrownBloom is legally required to collect or pay.
Consumer Rights
Nothing in this Shipping Policy excludes, restricts, or limits any right or remedy that cannot lawfully be excluded.
Contact Us
For questions about shipping or an existing order, contact us at: